CUSTOMER TERMS · VERSION 2026-09-16-1

Terms of service

Effective 16 September 2026

These terms form a contract between QuercusQuote Ltd, a company registered in England and Wales under company number 17427337, whose registered office is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (“we”, “us” or “QuercusQuote”), and the business purchasing or using the service (“you”). By creating an account, accepting an order or using the service, you agree to them.

1. Business use and authority

QuercusQuote is supplied for business use only. You confirm that you are acting in the course of a business and have authority to accept these terms for that business, including as a sole trader. It is not intended for personal consumer use or anyone under 18. This does not exclude any mandatory protection that applies to a business customer.

2. The service

QuercusQuote provides job-costing, quotation, planning, reporting and related business tools. The features, usage limits, subscription period and charges that apply to you are those shown at checkout or in an accepted order. We may improve or change features provided this does not materially reduce the core paid service during your current subscription period.

We grant you a limited, non-exclusive, non-transferable right for your authorised staff and contractors to use the service for your internal business operations while your subscription remains active.

3. Accounts and authorised users

You must provide accurate information, keep account access secure and tell us promptly about suspected unauthorised use. You are responsible for people using the service through your business workspace and for removing access when it is no longer required. You must not share individual login credentials or attempt to access another business’s data.

4. Charges, renewal and cancellation

The standard trial provides full features for 30 days from durable creation of the first business workspace. No payment details are required, nothing is charged, and the trial does not convert automatically. You must actively choose and complete a paid subscription to continue after the stated trial end. If you complete subscription checkout while the trial is still active, your payment method is saved securely, nothing is charged that day, and the first subscription payment is scheduled for the displayed trial-end date. You may cancel before that first payment through the billing portal. One trial is available per verified identity; recreating a workspace or account does not create another entitlement.

Subscription charges, billing frequency, included users and the first payment date are displayed before purchase. Unless stated otherwise, subscriptions renew automatically for the same billing period until cancelled. You authorise our payment provider to collect applicable charges and taxes using your chosen payment method.

You may switch off automatic renewal at any time through the billing portal or by contacting support. There is no cancellation fee and no special cancellation window. Unless an accepted order states a minimum term, cancellation takes effect at the end of the current paid monthly or annual billing period and you keep access until then. To avoid the next renewal charge, cancel before the renewal is processed.

Charges already paid are not normally refundable or credited for a partly used billing period. We will correct duplicate or incorrect charges and provide any refund required by applicable law. We may change prices on at least 30 days’ notice, with the change applying from your next renewal after that notice. Full operational details appear in our Cancellation Policy. Deleting a workspace is separate from cancelling renewal and immediately cancels its subscription. For eligible purchases sold through Link, the seller and its payment/refund terms are identified at checkout; mandatory rights and applicable merchant remedies are not limited by these Terms.

5. Your data and data protection

You retain ownership of information entered into your workspace (“Customer Data”). You authorise us and our subprocessors to host, copy, process, transmit and back up Customer Data only as needed to provide, secure and support the contracted service, comply with law and act on your documented instructions.

For personal data about your customers, staff or contacts that you add to the service, you are normally the controller and we act as your processor. You must have a lawful basis and provide any notices needed to collect and use that data. Our controller activities and processing arrangements are explained in the Privacy Notice. The Data Processing Agreement forms part of these Terms whenever we process Customer Personal Data, including invited use and free trials, and prevails on conflicting processing obligations. You must not upload special-category, criminal-offence or other highly sensitive data unless we have expressly agreed this in writing.

Owners can export structured workspace data and request or initiate deletion from the Account area. You are responsible for keeping any copies required for tax, customer, employment, safety or regulatory purposes before deletion or expiry.

At unpaid trial expiry the workspace is locked: operational content, quotes, jobs, costs, Insights, backups and self-service export cannot be viewed or changed. Subscription, required legal information, manual workspace deletion and data-subject/account-rights routes remain available. We retain that locked workspace for six months from trial expiry and warn before irreversible application-data deletion. A successful subscription before deletion restores the same retained workspace. Provider backup copies age out under provider-specific processes rather than disappearing instantly.

6. Decision-support calculations and your responsibilities

Before issuing or relying on a quote, forecast, suggested margin, pricing allowance or job plan, you must independently check the inputs, calculations, scope, access, site conditions, crew competence, plant, travel, disposal, permissions, tax treatment, exclusions and customer requirements. You remain solely responsible for the price you offer, the work you undertake and all professional and commercial decisions.

7. Acceptable use

You must not:

• use the service unlawfully, fraudulently or to infringe another person’s rights;
• upload malicious code or data you are not entitled to process;
• probe, bypass or interfere with security, access controls or service limits;
• copy, resell, scrape or reverse engineer the service except where the law cannot prohibit it; or
• use the service to build or train a competing product without our written permission.

8. Availability, support and third-party services

We take reasonable care to keep the service available and secure, but do not guarantee uninterrupted or error-free operation. Maintenance, internet failures, emergency security work and third-party provider outages may affect access. Authentication, hosting, payments, mapping or other integrations may be governed by the relevant provider’s terms and availability.

9. Intellectual property and feedback

We and our licensors own the service, software, design, documentation, branding and all related intellectual-property rights. Customer Data remains yours. If you provide suggestions or feedback, you permit us to use them without restriction or payment, without identifying you publicly unless you agree.

10. Confidentiality

Each party will protect confidential information received from the other and use it only to perform or receive the service. This does not cover information that is public through no breach, already lawfully known, independently developed or lawfully received from another source. Disclosure required by law is permitted.

11. Suspension and termination

We may suspend access where reasonably necessary for security, unpaid charges, suspected unlawful use, material breach or risk to other customers. Where practical, we will explain the reason and allow you to remedy it. Either party may end the contract for a material breach that is not remedied within 14 days of written notice, or immediately for insolvency where the law permits.

When the contract ends, your right to use the service ends. We will provide a reasonable opportunity to export Customer Data. If direct access would create a security or legal risk, contact support for a secure return or deletion process under the DPA. Data is handled according to the Privacy Notice. If we end the service without your breach, we refund prepaid charges for the unused period.

12. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded. These Terms preserve non-excludable guarantees and remedies, including applicable Australian Consumer Law rights.

Subject to that, neither party is liable for indirect or consequential loss. We remain responsible for our own breach and for performing our obligations when using service providers. Foreseeable direct costs of restoring data lost because of our breach are not excluded by this clause, but remain subject to any lawful liability cap. Your responsibility for inputs, professional decisions and reasonable backups does not remove our responsibility for our own failure to provide the contracted service.

Our total aggregate liability arising out of or in connection with the service in any 12-month period is limited to the greater of £1,000 and the subscription charges paid or payable by you for the service during the 12 months immediately preceding the event giving rise to the claim.

13. Changes to these terms

We may update these terms for legal, security or service reasons. We will give reasonable advance notice of material changes. If a change materially disadvantages you, you may end the contract before it takes effect and receive a refund of prepaid charges for the unused period. We will not materially reduce the core paid service during a prepaid period without that remedy. Material revised terms will be presented for acceptance; the applicable notice explains their effective date.

14. General

Neither party is responsible for delay caused by events beyond its reasonable control. You may not assign the contract without our consent; we may assign it as part of a reorganisation, financing or sale of the service provided this does not materially reduce your rights. We will not unreasonably withhold consent to your assignment. If any provision is unenforceable, the remainder continues. Delay in enforcing a right is not a waiver. No third party has a right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

These terms and any accepted order are the entire agreement about the service, including the DPA. The laws of England and Wales apply subject to mandatory protections under applicable law. The courts of England and Wales have jurisdiction except where applicable law gives you a right to bring proceedings elsewhere.

15. Contact

Questions and legal notices may be sent to support@quercusquote.app or by post to 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.