CUSTOMER TERMS · VERSION 2026-09-07

Terms of service

Effective 7 September 2026

Pre-launch notice: these documents remain subject to final solicitor review and public paid subscriptions are not yet open.

These terms form a contract between QuercusQuote Ltd, a company registered in England and Wales under company number 17427337, whose registered office is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (“we”, “us” or “QuercusQuote”), and the business purchasing or using the service (“you”). By creating an account, accepting an order or using the service, you agree to them.

1. Business use and authority

QuercusQuote is supplied for business use only. You confirm that you are acting in the course of a business and have authority to accept these terms for that business. It is not intended for consumers or anyone under 18.

2. The service

QuercusQuote provides job-costing, quotation, planning, reporting and related business tools. The features, usage limits, subscription period and charges that apply to you are those shown at checkout or in an accepted order. We may improve or change features provided this does not materially reduce the core paid service during your current subscription period.

We grant you a limited, non-exclusive, non-transferable right for your authorised staff and contractors to use the service for your internal business operations while your subscription remains active.

3. Accounts and authorised users

You must provide accurate information, keep account access secure and tell us promptly about suspected unauthorised use. You are responsible for people using the service through your business workspace and for removing access when it is no longer required. You must not share individual login credentials or attempt to access another business’s data.

4. Charges, renewal and cancellation

Subscription charges, billing frequency, included users and any trial period are displayed before purchase. Unless stated otherwise, subscriptions renew automatically for the same billing period until cancelled. You authorise our payment provider to collect applicable charges and taxes using your chosen payment method.

You may switch off automatic renewal at any time through the billing portal or by contacting support. There is no cancellation fee and no special cancellation window. Unless an accepted order states a minimum term, cancellation takes effect at the end of the current paid monthly or annual billing period and you keep access until then. To avoid the next renewal charge, cancel before the renewal is processed.

Charges already paid are not normally refundable or credited for a partly used billing period. We will correct duplicate or incorrect charges and provide any refund required by applicable law. Trials may be cancelled before their stated end to avoid the first charge. We may change prices on at least 30 days’ notice, with the change applying from your next renewal after that notice. Full operational details appear in our Cancellation Policy.

5. Your data and data protection

You retain ownership of information entered into your workspace (“Customer Data”). You authorise us and our subprocessors to host, copy, process, transmit and back up Customer Data only as needed to provide, secure, support and improve the service, comply with law and act on your documented instructions.

For personal data about your customers, staff or contacts that you add to the service, you are normally the controller and we act as your processor. You must have a lawful basis and provide any notices needed to collect and use that data. Our controller activities and processing arrangements are explained in the Privacy Notice. You must not upload special-category, criminal-offence or other highly sensitive data unless we have expressly agreed this in writing.

Owners can export structured workspace data and request or initiate deletion from the Account area. You are responsible for keeping any copies required for tax, customer, employment, safety or regulatory purposes before deletion or expiry.

6. Decision-support calculations and your responsibilities

Before issuing or relying on a quote, forecast, suggested margin, pricing allowance or job plan, you must independently check the inputs, calculations, scope, access, site conditions, crew competence, plant, travel, disposal, permissions, tax treatment, exclusions and customer requirements. You remain solely responsible for the price you offer, the work you undertake and all professional and commercial decisions.

7. Acceptable use

You must not:

• use the service unlawfully, fraudulently or to infringe another person’s rights;
• upload malicious code or data you are not entitled to process;
• probe, bypass or interfere with security, access controls or service limits;
• copy, resell, scrape or reverse engineer the service except where the law cannot prohibit it; or
• use the service to build or train a competing product without our written permission.

8. Availability, support and third-party services

We take reasonable care to keep the service available and secure, but do not guarantee uninterrupted or error-free operation. Maintenance, internet failures, emergency security work and third-party provider outages may affect access. Authentication, hosting, payments, mapping or other integrations may be governed by the relevant provider’s terms and availability.

9. Intellectual property and feedback

We and our licensors own the service, software, design, documentation, branding and all related intellectual-property rights. Customer Data remains yours. If you provide suggestions or feedback, you permit us to use them without restriction or payment, without identifying you publicly unless you agree.

10. Confidentiality

Each party will protect confidential information received from the other and use it only to perform or receive the service. This does not cover information that is public through no breach, already lawfully known, independently developed or lawfully received from another source. Disclosure required by law is permitted.

11. Suspension and termination

We may suspend access where reasonably necessary for security, unpaid charges, suspected unlawful use, material breach or risk to other customers. Where practical, we will explain the reason and allow you to remedy it. Either party may end the contract for a material breach that is not remedied within 14 days of written notice, or immediately for insolvency where the law permits.

When the contract ends, your right to use the service ends. We will provide a reasonable opportunity to export Customer Data unless the account was terminated for serious unlawful or security-related use. Data is then handled according to the Privacy Notice.

12. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded.

Subject to that, neither party is liable for indirect or consequential loss. We are not liable for loss of profit, revenue, anticipated savings, goodwill, business opportunity or data, or for losses caused by inaccurate inputs, unverified outputs, site conditions, third-party services or your failure to keep an appropriate backup or business record.

Our total aggregate liability arising out of or in connection with the service in any 12-month period is limited to the greater of £1,000 and the subscription charges paid or payable by you for the service during the 12 months immediately preceding the event giving rise to the claim.

13. Changes to these terms

We may update these terms for legal, security or service reasons. We will give reasonable advance notice of material changes. If a change materially disadvantages you, you may cancel before it takes effect. Continued use after the effective date, or accepting the new version when prompted, confirms acceptance.

14. General

Neither party is responsible for delay caused by events beyond its reasonable control. You may not assign the contract without our consent; we may assign it as part of a reorganisation, financing or sale of the service. If any provision is unenforceable, the remainder continues. Delay in enforcing a right is not a waiver. No third party has a right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

These terms and any accepted order are the entire agreement about the service. The laws of England and Wales apply and the courts of England and Wales have exclusive jurisdiction.

15. Contact

Questions and legal notices may be sent to support@quercusquote.app or by post to 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.